Returns and Refunds Policy

We want you to be completely satisfied with your purchase. This policy outlines how we handle returns, exchanges, and refunds for different types of products and services.

General Return Policy

We accept returns within the timeframes specified below, provided items meet our return conditions. Please read the specific policies for your product type below.

How to Request a Return

1. Contact our customer service team through our website

2. Provide your order number and reason for return

3. Follow the return instructions provided

4. Ship the item back using the method specified

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be credited to your original payment method. Please note that your bank or credit card company may take additional time to process the refund.

Contact Us

If you have questions about returns or refunds, please get in touch with our customer service team.

Physical Products

Return Window

You may return physical products within 30 days of delivery for a full refund or exchange.

Return Conditions

• Items must be unused and in original packaging
• All tags and labels must be attached
• Items must not be damaged or altered
• Proof of purchase is required

Non-Returnable Items

• Personalized or custom-made items
• Perishable goods
• Intimate or sanitary products
• Hazardous materials
• Items marked as final sale

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping method.

Exchanges

To exchange an item, please initiate a return and place a new order for the desired item.